Got a question?
Faq
Faq
Have a question?
The answers to the questions we’re most frequently asked are given below, but if you have a question about something that isn’t covered here, please contact us – you’ll find we’re very friendly.
Domain Names
What is a domain name?
A domain name is www.something. In the UK, we normally use .co.uk, but .com is also popular. many other domain ranges are available. There are some restrictions on what names can be used. We can help you find the right name for your business.
How do I check if my name is available?
We can check this for you, but you can also check for yourself online. Bear in mind that if you check too often, some unscrupulous suppliers will register the name themselvces, knowing you want it, and then only release it to you for a large fee.
Please do not be tempted to use a “reserve your name for 99p” type domain registrar – see below for the reasons why.
What happens if I have already registered a domain name elsewhere?
Depending upon the company you have used, this is either not a problem or a complete nightmare. We are used to dealing with both cases, but the latter can add delays and sometimes even require legal action.
Please beware of registering your domain with a company who keep control/ownership of the name and do not give you the ability to easily transfer it elsewhere. Release fees can be exhorbitant and some make transferring your domain away all but impossible.
Unlike some others, we always register your domain in YOUR name so you have full control of this important asset at all times.
Pricing
How do I work out how much my website will cost?
You can get a good idea of pricing on this website but as all websites are different, the best approach is to contact us for a no-obligation quote.
We can guarantee that the price you are quoted will not be more than the prices for a like-for-like solution included on this website, and may be considerably less.
We have been in this business for over 15 years and are not interested in “making a quick buck”. We want long term relationships with our clients and so, if we believe you can get the quality you want elsewhere cheaper, or if we can’t fully satisfy your requirement, we will be honest with you.
What about hosting costs?
Most of our websites come with the first year’s hosting included. Thereafter you will be charged an annual hosting fee. We will discuss a suitable package with you in the approach to the first anniversary of your website.
Please be assured that we do not hold clients hostage. You are free to move your website to alternative hosting and we will assist you with domain transfers, backups of contents etc. should you decide to do this.
Hosting
Why do I need hosting? Why can't I host the website myself?
When sometimes types www.something into their browser, this is translated to a numerical IP address which is what is actually used by the web to find the required destination. Special servers (called DNS servers) handle this translation and routing and a hosting server muct be registered with these for websites hosted on them to be found.
We provide professional hosting in internationally-recognised data centres, with all the security, resilience, updates, and support required.
How do I set-up my email?
Our websites come with a specified number of email addresses. You will be provided with access to a control panel which allows you to set-up and manage these email addresses for yourself, or we can help you with this.
Email sending is a complex subject as you may need to apply certain settings to overcome restrictions imposed by your own ISP. Speak to us and we can help.
My mailbox keeps filling. How can I get more storage space?
Contact us and we will be able to increase your storage space for you, or suggest settings which you might like to change to prevent this continual overflow.
Support
How do I contact support after my website is launched?
Customers are given access to our online support website, www.rwpsupport.co.uk where issues can be raised, help sought, upgrades requested etc. If your package includes our Z-Assist or Z-Maintain services, you will also be provided with email/telephone contact details.
All customers are also provided with a named account manager contact after launch of your website for non-support day-to-day enquires (such as billing, additonal services needed etc.)
Can you help me with adding contents/using the CMS?
When we are building a new website for you, you will be advised of timescales you will need to have all the contents ready by for us to do this for you as par tof the process. Alternatively, you will be provided instructions on how to enter contents yourself into the structure we build for you.
If you have our Z-Assist add-on you have telephone/email access to one of our experts who can talk you though how to make the changes you need.
If you have our Z-Maintain add-on, we can do the work for you.
Can I add Z-Assist or Z-Maintain later?
Yes, these services can be added to any of our website build packages either at time of ordering or later. Please contact us for more information.
Design
Some of the pricing mentions "extra sections". What's the definition of a section?
We define a section as a part of the website which has a different style/structure. As an example, your website might have a design for the homepage, a style for news-type pages, a design for product page, another for shop/catalogue pages etc. Each of these would be considered a different section.
You can create as many pages within each section as you want (which will all look similer structually, but with different contents)
How do I know I'll be 100% happy with my website?
Simple. We don’t get paid the final instalment until you are 100% happy!
We check with you throughout the process, making sure you are happy before we move onto the next stage and, don’t forget, every website design has an assigned named Project Manager you will have direct contact with.
What happens if I want to add more pages later?
Once your website structure has been designed, you have access to the control panel which allows you to create as many pages as you wish within that structure – just choose the page layout you want and follow the simple instructions you will be provided with to add contents and then add the new page into the site menu/navigation structure.
if you have our Z-Assist add-on, we can provide you with email/telephone support to help you and if you have our Z-Maintain add-on, we can do it all for you if you wish.
Extra Services
Will my website be at the top of the Search Engine listings?
We believe in being honest with our clients, and so have to tell you the honest answer is “no” (and any supplier telling you otherwise is likely to disappoint you).
The reason for this is that there are only 2 ways to get “top billing” on Search Engines – either by great content, relevant to the search terms being entered by users of the Search Engines (and it takes time to build up your online reputation like this) or to pay for it on a sponsored or pay-per-click basis.
Of course, we build your websites to get the best possible search engines listings, and we also provide add-on SEO (Search Engine Optimisation) and PPC management/consultancy services for use once your website is launched, but it would be disingenuous for us to promise you that your new website will be at the top of Google from day one.
Do you populate my website for me or do I have to do it myself through the CMS?
If you have ALL the contents available by the date specified by your Project Manager in your build timescales, we can enter it all for you at no additional cost.
We do suggest, however, that you add at least some of the contents yourself so you are familiar with how to make changes and add new pages etc. yourself later.
Many clients prefer to add all the contents themselves as it sometimes takes seeing the contents on-screen before changes required become apparant.
We offer our add-on Z-Assist and Z-Maintain services to assist you with this.
How easy to use is the CMS?
Once your website structure has been designed, you have access to the control panel which allows you to create as many pages as you wish within that structure – just choose the page layout you want and follow the simple instructions you will be provided with to add contents and then add the new page into the site menu/navigation structure.
We do appeciate, howver, that many clients do not have the time to do this themselves, or are worried about adversely affecting the rest of their website if they make a mistake whilst entering new contents, so we have 2 add-ons which can help.
If you have our Z-Assist add-on, we can provide you with email/telephone support to help you and if you have our Z-Maintain add-on, we can do it all for you if you wish.
Can you help me with content?
If you mean help with content addition, yes, if you have our Z-Assist add-on, we can provide you with email/telephone support to help you and if you have our Z-Maintain add-on, we can do it all for you if you wish.
If you need help with creating the content in the first place, please take a look at our Copywriting Services.
Get in touch
Our address
TePCo House, Rear Offices, 12a High Street,
Waltham, Lincolnshire, DN37 0LL
Call Us
0330 133 3725
Send us a mail
Contact one of our consultants
0330 133 3725